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Terms and Conditions of Sale

Our terms and conditions contain information on all of the following.

Customer Privacy Policy
General Terms
Educational & Local Government Orders
Delivery of Goods
Opening An Account & Placing Orders
Placing An Overseas Orders
Damaged Goods
Contact Details
Pre-Sales Enquiries
Pricing Policy
Payment For Goods
Returns Procedure
Right To Cancel & Refunds Policy
Complaints Procedure
Customer Service
Customer Security
Invitation to Which? On-line Customers
Warranty & Liability
Supply Of Goods
Copyright Notice & Re-use Guidelines

Please read our terms and conditions carefully before ordering, these will govern any contract of sale that we, FreeSurf Ltd, trading as AnyWebInternetSolutions.co.uk enter into with you, the customer. These Terms and conditions do not affect your statutory rights.

Customer Privacy Policy
FreeSurf Ltd are committed to protecting your privacy.
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us.

We will never give or sell your details to any third party.
The type of information we will collect about you includes:

your name
address
phone number
email address
credit/debit card details

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by sending us an email. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. If we intend to store your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email: web@networkmagic.co.uk or write to

FreeSurf Ltd T/A AnyWebInternetSolutions
Head Office, 16 Larchmont Road, Leicester, Leicestershire, LE4 0BE.


General Terms
Only persons of 18 years or over may order from our site.
All goods are sold subject to availability. If for any reason we do not supply the goods ordered by you, then we will not make any charge. However we are not liable for compensating you for any losses which you may suffer if we do not supply the goods.
We will supply goods, which are free from defects in materials and workmanship for a period of twelve months from the date of delivery.
We reserve the right not to supply goods and services.
The price of goods on our web site is shown including and excluding VAT, but exclusive of optional delivery charges which may be chargeable and will be indicated to you at the time you place your order. VAT will be charged at the current UK VAT rate on all sales.
Goods remain the property of FreeSurf Ltd until payment is received in full.
Any software ordered from us will be supplied with a publishers licence. The terms of this licence must be complied with in addition to our terms and conditions.
The stock levels shown on the web site are for guidance only and are based upon the stock available from our buying groups central warehouse, not our retail premises. Their may be goods available at our retail premises which are not shown at our main warehouse. If you order via our Internet site then the Internet prices will apply. If you order or buy goods at our retail premises then our shop prices will apply and although goods collected from the shop do not have a delivery charge they are priced higher than the Internet prices to cover the extra overheads associated with retail.
Orders must be paid for in full before they are dispatched to you, unless we have agreed otherwise. If you are a business and wish payment to be placed on Account then you must first have set up a credit account with us. Please refer to the Section below on Opening an Account.
These terms and conditions are subject to change at any time without prior notice being given, although if you have subscribed to our email service you will automatically receive an updates approximately once per year.

Educational & Local Government Orders
We accept Local Government Authority orders, but you still need to complete a credit account application form and thereafter enter your order number when placing your order as well as to fax us a copy of the educational order. Mark your order "Confirmation of Internet Order"
Credit Accounts may be opened at our discretion for Government Departments, Educational Establishments, Local Authorities and certain incorporated businesses, subject to status. Credit Accounts are subject to a minimum initial order of £200 + VAT and subsequent orders of not less than £100. Credit accounts must be paid strictly to the terms we agree which shall not usually be more than 30 days from date of invoice.

Delivery of Goods
A delivery charge of between £2.50 and £9.00 applies to all on-line orders for non account holding customers. Delivery default charges cost £6.00, but if you have placed a large value order or you have only ordered light weight goods we may reduce your delivery charge accordingly. Account holders will have individually negotiated delivery terms. Delivery to addresses other than Mainland UK (excluding Scottish Highlands and Islands) may invoke additional charges. Customers in these areas should place orders as normal and we will contact you to arrange a quotation before shipping any goods.
We try our best to dispatch on-line orders for stock items very promptly, usually same day. However we cannot be responsible or liable in any way for any delay which may occur, although where possible we will keep you informed. More urgent guaranteed deliveries can normally be arranged at an extra cost. Please ask us about the available options if you need your order urgently. Orders may be collected from our showroom which helps to avoid any carriage charges but the order should still be placed via the Internet to qualify for the Internet price.
We endeavour to fulfil and ship all orders within 1-5 days, even if goods were not in stock at time of order. If speed of delivery is an important issue then you are best to advise us of this when placing your order.

Opening An Account & Pacing Orders
Due to the extremely competitive pricing we offer to cleared funds and credit card customers we do not give out many "credit accounts". However if you have a business of extremely good standing with absolutely excellent credit ratings and wish to open up a credit account with us then you will need to contact us and request a credit account application form.
To place an order you must have been issued with a user name and password. You can complete our on-line registration on this site to get your details.

Placing An Overseas Order
We only except orders from outside of the UK, (due to a high incidence of fraud) in certain instances. Please therefore note the following for all overseas orders.
Payment should be transferred directly to our account at the cost of the customer and then guaranteed by our bank to be cleared before we can despatch goods or services.
We only accept overseas credit cards for certain purchases such as Internet Solutions, like domain Names and Web Design
We do not accept overseas cheque's.

Damaged Goods
There is a time limit for notification of claims in respect of you receiving goods in a damaged condition. Should this situation arise you must inform us within 7 days. You must retain any damaged packaging, as it may need to be examined. If you do not notify us within this period then we shall not be liable for goods said to have been damaged on receipt. This does not affect your general warranty rights under the sale of goods act.

Contact Details
We are FreeSurf Ltd. Our address and trading styles for postal communication are

FreeSurf Ltd T/A AnyWebInternetSolutions
Head Office, 16 Larchmont Road, Leicester, Leicestershire, LE4 0BE.
Tel: 0871 2040324
E-mail: sales@freesurf.ltd.uk

We can be contacted by phone and fax between the hours of 9.00am to 4pm Monday to Friday.

Pre-Sales Enquiries
If you require more information about a particular product then we suggest you visit the manufacturers web sites for up to date information or email ourselves. Please check the specification carefully to ensure that the product meets with your requirements before ordering and make a note of the manufacturers product code. You can use this code when searching our web site.

Pricing Policy
It is our intention to be extremely competitive. We believe that all prices are correct at time of publishing E & OE. All prices are in Pounds Sterling. Prices and specifications are subject to change without notice.

Payment For Goods
We accept all the usual methods of payment although some of these will be subject to cleared funds being received in our account, prior to shipping. We also accept payment by Credit Card or if you have a credit account with us then you can charge the goods to your account. If you do not wish to enter your credit card details on the Internet then please call us and we will take your details over the phone. With credit card orders certain additional security measures may need to be taken. We will contact you about this after we have received your order. When paying by credit card goods will only be delivered to the card holders address and we do take extra precautions on credit card sales. If you have incorrectly placed an order then please contact us and ask for our Customer service department or email us on e-mail: sales@freesurf.ltd.uk
All goods remain the property of FreeSurf Ltd until full payment is received.

Returns Procedure
If for any reason it is necessary to return goods to us then you must ensure that you follow the following procedure. You must contact our customer services department for an RMA (Returns of Merchandise Authorisation) form. You will need to fax back the completed RMA form to us with details of the faulty product. On receipt of these details we will issue an RMA number.
Please Note:
Any goods returned without an RMA will be refused and returned to the customer.

Right To Cancel and Refunds Policy
All customers have a right to cancel their order as long as it cancelled in writing. It is our intention to ship all goods within 1-5 days, unless otherwise agreed.. Therefore if you have not received the goods ordered within 7 days then you should advise us preferably by email. In any case it should be noted that we will make every effort to contact the customer and advise them of any delays and at that time give the customer the opportunity to cancel their order. If for any reason you are unhappy with the goods we have shipped you, (unless the law permits or states otherwise, as maybe the case with software in relation to the copyright laws) you may cancel your contract with us for up to 7 days after receiving those goods. In all instances of goods for return the customer is required to pay for the cost of returning the goods to ourselves. We will then offer you the choice of refund or replacement. If you choose refund then we will refund the price paid for those goods in FULL within 30 days so long as the goods have been returned in FULL including all packaging as originally supplied. By packaging we mean, software, hardware, manuals, accessories and of course the retail box or original packaging used to ship the goods. The retail box is required to ensure we can also return these goods to the manufacturer and or offer them for sale as 2nd hand items at a reduced price to help minimise our losses.
If we fail to deliver within the agreed time then you may send us a written cancellation preferably by email and we will cancel your order and arrange to refund any payments you have made to us. The onus is on the customer to cancel the order before the goods are shipped from the distributor or manufacturer to ourselves, although this does not affect your statutory rights as a retail consumer. We hope our genuine customers will appreciate that it is difficult to cancel an order once the goods have been shipped. If we anticipate that we are not able to ship your order within 5 days then we will contact you on the telephone number you have given us. You will receive an automatic confirmation of your order via e-mail and a further e-mail will be sent when the goods are actually dispatched. If the customer fails to cancel the order before we have shipped the goods and when permissible within 7 days then chooses to return the goods to ourselves the customer is required to pay for the cost of returning the goods to ourselves. These terms only apply to retail consumers and do not apply to certain business to business customers.

Complaints Procedure
Please send complaints in written format preferably by email to uksales@freesurf.ltd.uk or direct to

Head Office:

FreeSurf Ltd T/A AnyWeb Internet Solutions
Head Office, 16 Larchmont Road, Leicester, Leicestershire, LE4 0BE.


All complaints will be acknowledged within 7 working days and we will advise you of how long the situation will take to resolve. We take complaints very seriously and we try to follow the government guidelines that can be viewed by visiting this web site http://www.cabinet-office.gov.uk/servicefirst/1998/complaint/index.htm

We will try to keep you informed at all stages.

Customer Service
Customer service and support is available between 9.00am - 5pm, Monday to Friday via sales@freesurf.ltd.uk or by telephone on 0871 204 0324. Calls are charged at the standard rates as applied by your own telephone provider.

Customer Security
Security at FreeSurf Ltd is handled by the Chief Technician who will regularly review the security of our system, making sure that all changes to the system are made in a secure way and in line with the security recommendations of any 3rd party suppliers. More detailed information about security at FreeSurf Ltd can be obtained by following the link available at the bottom of the page on our on-line e-commerce web site.

Invitation to Which? On-line Customers
Please feel free to visit Which? on-line and comment about the service you have received from our company. If you feel you would like to complain about us to which? readers, we hope you will first use our internal complaints procedure, which will allow us to deal with your complaint swiftly and hopefully satisfy totally your complaint.

Warranty & Liability
FreeSurf Ltd does not provide warranties on any merchandise. Any warranty or promises made by the manufacturers are solely their liability (subject to applicable Consumer Legislation). We do not exclude our liability for fraud, death or personal injury. In no event shall the Company be liable for any special, incidental, indirect or consequential damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use of the information made available on this web site.

Supply Of Goods
Goods are not supplied on a trial basis, please therefore check compatibility with the manufacturer or other competent body prior to ordering.
THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000
Please note the right to cancel does not extend to Business Customers or to any goods which are collected from our Headquarters. Neither does your right to cancel extend to opened Software, Video or Audio.
Business &Trade customers getting special trade prices for re-sale purposes should note that many of the terms and conditions above only apply to to retail consumers as is required under law.

Our terms and conditions do not affect your statutory rights as a retail consumer.

Notwithstanding the above noted points, all sales are made according to these Terms and Conditions.

Copyright Notice:
These terms and conditions are the property of FreeSurf Ltd and can only be used with our written permission, which is available to resellers upon application.

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